How to transform customer experiences with cognitive call centers

Customer data and insights can help steer companies to new levels of innovation, engagement and profit. And, most organizations are sitting on a gold mine of customer data. But, it’s how customer data is used that matters. How is your organization collecting and using customer insights? Are you...

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6 common DevOps myths

There are a lot of DevOps myths floating around the IT world. That’s not surprising, given how much hype the term — a combination of “development” and “operations” —  has built up in the past few decades. DevOps is more than worthy of the hype. When done properly,...

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Social Learning in Practice at IBM

What is social learning and how can it help drive engagement and develop a culture of learning? The social learning theory of Bandura emphasizes the importance of observing and modeling the behaviors, attitudes, and emotional reactions of others. Bandura (1977) states: “Learning would be exceedingly laborious, not to...

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