Sunday, 30 January 2022

IBM Cloud Pak for Business Automation on Linux on Z and LinuxONE

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We all witnessed the world change right before our very eyes. As a result, companies had to change the way they do business with a greater dependency on automation. As we learn to live with the new normal, we go into 2022 well equipped to support your continuous journey through automation.

When you take app modernization, co-location, and sustainability it creates the perfect recipe to support the evolution of your business model. Both the Covid-19 pandemic and the great resignation have made the IBM Cloud Pak for Business Automation on Linux on Z and LinuxONE critical to weathering the day-to-day business challenges. Business automation aids in achieving and retaining faster and more reliable business results.

IBM Cloud Pak for Business Automation allows the acceleration of application modernization by offering a set of services and capabilities intended to determine best practices, find blockers or ineffective processes.  These business challenges are resolved by automating and streamlining processes to improve your business productivity and decrease errors.

IBM Cloud Pak for Business Automation runs on Red Hat OpenShift, including Red Hat OpenShift on the IBM Linux on Z and LinuxONE platform. By leveraging Red Hat OpenShift, you have the option of easily moving or co-locating the application closer to the data by deploying on Z Linux. The IBM Z platform is renowned for bringing its best-in-class data privacy, security, availability, scalability, resiliency, and sustainability to our client’s hybrid multi-cloud approach.  IBM Z has a twenty-four-year history of improved energy efficiency. The IBM Z’s ability to continue to pivot and enhance the energy-efficiency, power conversion and cooling efficiency is critical to your business model. IBM Z and LinuxONE provide an economical and sustainable path for our clients to run on a cloud native platform with flexible computing to run on IBM Cloud Paks for Business Automation.

The following capabilities for IBM Cloud Paks for Business Automation are delivered as containers that run on Red Hat OpenShift on the IBM Z platform:

Content supports unstructured or semi-structured data comprising documents, text, images, audio, and video. Content services securely manages the full lifecycle of content.

◉ FileNet Content Manager

◉ Business Automation Navigator

◉ IBM Enterprise Records

Decisions provides repeatable rules and policies for day-to-day business operations, allowing you to gather, manage, execute, and monitor decisions.

◉ Operational Decision Manager

◉ Automation Decision Services

Workflow defines how work gets done through a sequence of steps performed by humans and systems. Workflow management is the design, execution and monitoring of workflows.

◉ Business Automation Workflow

◉ Automation Workstream Services

Operational Intelligence business automation insights provides deep understanding of business operations by capturing and analyzing data generated by operational systems. The data is presented in dashboards and made available to data scientists for analysis using AI and machine learning.

◉ Business Automation Insights

◉ Business Performance Center

Low-code Automation is a visual approach to building applications using drag-and-drop components. Low-code tools enable business users and developers to create applications without having to write code.

◉ Business Automation Studio

◉ Business Automation Application Designer

◉ Business Automation Application runtime

The plethora of capabilities offered for Cloud Paks for Business Automation means it’s important to have a reliable platform that provides scalability, resiliency, and sustainability. Running Cloud Paks for Business Automation on Red Hat OpenShift on IBM Z and LinuxONE helps you automate with ease.

Source: ibm.com

Thursday, 27 January 2022

How data science can solve Telco’s energy problem

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The following are two major topics in the minds of CxOs of any Telco operator:

◉ 5G: Accelerating 5G to give a better experience to the customer and the possibility of increased revenue growth/market share.

◉ Energy management: Worrying about the carbon emissions and energy consumption — not only incurring costs for the latter but also the resulting additional costs for carbon offsets.

According to McKinsey, energy costs look set to increase further and may account for as much as 5-7% of operating expenditures.

With more advancement in technology for sustainability and green energy, one can reduce energy consumption by using infrastructure that is been designed to require less energy. However, for already deployed infrastructure — especially for older technologies like 3G and 4G — this may not be an ROI-viable approach.

For towers already installed and in use, the viable option is to find means to reduce the energy consumed by these towers. Luckily, these Telco systems have a built-in feature precisely for this challenge. Nokia calls it “Power Savings Mode,” and Ericsson calls it “Cell Sleep Mode” (CSM).

Conceptually, both are the same. The idea is rooted in power consumption remaining the same regardless of the utilization of the various layers (for the most part). These power-saving features make use of this fact and program the cell layers to sleep when the utilization is low, resulting in energy savings.

One downside to this approach is that when this is done at the wrong time or in unfavourable conditions, it may have an impact on the customer experience. For instance, customers streaming HD videos might experience a slow response or buffering, which may then affect their viewing experience. One option to counteract this is by setting the thresholds very low so that the chances of impacting the customer experience will be less likely, but the downside to this approach is the lost opportunity in power savings. On the other hand, setting the thresholds higher means more cell layers will be put to sleep for a longer period of time, potentially impacting the customer experience.

The ideal solution is to enable the sleep mode for these layers when the utilization is low and the impact on the customer experience won’t be noticeable, and this requires knowing the utilization and other conditions of these towers in advance. In other words, the challenge is to determine the utilization of each cell layer for the next few weeks at a very granular interval and, most importantly, to determine the impact on customer experience for the same period at similar granularity.

Applying this strategy to a customer project

The Data Science and AI Elite team had an opportunity to work with a large telecom operator who was keen on applying machine learning to reduce cell tower energy consumption with minimal impact on their customers’ experience. Their current approach of manually setting thresholds was not scaling given the dynamic change in lifestyle and work behavior of their customers (especially as more people were working from home over the last two years).

For instance, cell towers in the Central Business District areas were underutilized while people were working from home, while network utilization in residential areas remained relatively high late into the night as behavioral patterns were changing. These changes meant that existing power optimization thresholds were not effective and had to be updated.

Our solution consisted of two key components:

◉ A network traffic forecast model

◉ An optimization model

One key challenge was quantifying customer impact and establishing a common scale between cost savings (in dollar value) and impact on customer experience.

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Figure 1: End-to-end pipeline for forecasting and optimization.

Other challenges we faced included the following:

◉ Extreme difficulty in monitoring customer impact because there were many factors involved, including the device used and the number of carrier aggregation, the surrounding devices connected to the cell tower, how the cell layers are configured, etc.
◉ A highly subjective and debatable correlation of dollar value to customer experience.
The solution to the challenge will be unique to each telecom operator and will largely depend on the type of monitoring tools they have and their acceptance of the quantification of customer impact.

The first component is the forecasting model, which forecasts the network utilization for each cell layer at an hourly interval. This forecast provides the optimization model with an idea of what the traffic looks like so optimal decisions can be made.

The second component is the optimization model, which determines the schedule on which cell layers should be put to sleep and at which hour. The objective function is to minimize the number of operating cell hours subjected to various constraints. These could be business constraints (e.g., having at least two coverage cell layers always switched on) or technical constraints (e.g., the average sector load cannot exceed 60%).

A differentiating factor in this solution is the consideration of customer impact when cell layers are switched off. The key idea is to find the optimal balance between cost savings and customer impact. Each telecom operator will have their own preferred way of approximating customer impact, and this is usually the most challenging part.

In our case, we used throughput volume from non-carrier aggregated connected devices. This allowed us to approximate the impact when a cell layer is switched off, as that device is only connected to that cell layer. This is an extremely important piece of information because it gives us an idea of the type of activity in which the user is engaged; for example, there is a difference between one device consuming 5GB of data volume or five devices consuming 1GB each of data volume.

RAN power savings using data science


Cell Sleep Mode overview


Cell Sleep Mode (CSM) has various parameters that govern the schedule of the cell. One set of key parameters is the sleep threshold and wakeup threshold. As their name suggests, the sleep threshold decides when the cell layer should be put to sleep, and the wakeup threshold decides when the cell layer should be woken up. When the cell sleep mode is enabled for a cell layer, all these parameters decide the state of that cell layer.

Segmentation


Telcos literally have tens of thousands of cell layers. Developing a forecasting model for each cell layer would simply result in too many models and is untenable. The clustering of cell layers based on utilization and the development of a forecasting model for each segment will reduce the number of forecasting models.

In addition, custom similarity metrics could also be applied to group more heterogeneous cell layers together. For example, instead of using the typical Euclidean distance, additional terms could be added to compare the direction of change so that cell layers with similar trends are grouped.

Forecasting


The forecasting model must predict the PRB utilization for each cell layer for the next couple of weeks on an hourly basis. This forecasted PRB utilization of each cell layer is one of the key inputs to the Decision Optimization model. So, it is imperative to build a highly accurate forecasting model.

Time series forecasting is a standard technique. There are many techniques to choose from, including traditional statistical types (e.g., ARIMA), machine learning types (e.g., xgboost) and deep learning types (e.g., NBEATS). Any of these will work; the main difference will most likely be the accuracy, and this will depend on the type of time series pattern the cell layer network utilization is exhibiting.

With the historical PRB utilization data segmented, we built an ensemble of forecasting models. Some of the key exogenous features that were included in the model were a list of holidays and COVID severity (count of active cases).

The forecasting model could further be enriched by including other features like network change information, marketing campaign information, network outage/service information, major events, etc.,

This fine-grained forecasted PRB utilization data is one of the key inputs to Decision Optimization model. The forecasted PRB data can be used as incremental information to guide adjacent business functions, such as preventive maintenance scheduling, capacity upgrades to towers, energy invoice reconciliation and more.

Customer impact analysis


Approximating customer impact when a cell layer is switched off is the most challenging aspect of this project. First, different telecom providers have different definitions of customer impact. Second, it is extremely difficult to quantify and measure the impact due to many changing factors like time of day or number of devices connected.

After several rounds of discussion, we decided to use non-carrier aggregated volume as a proxy to quantify the impact of a cell layer when it is put to sleep. The key idea is based on the idea that if earlier power-savings trials are running well and there are no complaints, we can infer the maximum non-carrier aggregated volume that is acceptable based on the current power-savings thresholds. At a high level, this can be accomplished in three steps:

1. Calculate average sector load for each hour across a specific period.
2. Select those time periods where sector load is below a specific threshold.
3. Use the maximum volume for these time periods to achieve the maximum acceptable impact loss.

The maximum acceptable impact loss in megabytes could then be a constraint for that specific cell layer and hour.

Decision Optimization model


The final step is to use the forecasted network traffic as an input along with operation requirements and customer impact as constraints to formulate the optimization model to generate a schedule to put cell layers to sleep. The objective function of the optimization model is to minimize the number of cell layer operating hours subjected to various constraints, such as the following:

◉ Limit each cell layer to a maximum of 80% utilization.
◉ Ensure that at least one base cell layer is always switched on.
◉ Ensure total forecasted network traffic is met by cell layers.
◉ Ensure non-carrier aggregated volume does not exceed the threshold.

In addition, the model needs to handle how the network traffic will be distributed when a cell layer is switched off. As there are many factors involved — such as the number of devices connected and the type of activities — we have used a conservative approach of assuming the entire load for the cell layer is replicated to the other cell layers. This ensures that the cell site will be to handle the additional load when cell layers are put to sleep.

With these inputs to the model, the output will be a schedule for each cell layer at an hourly level that decides if it should be put to sleep mode or not.

Evaluation


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Figure 2: Trial results.

A field trial of our models was conducted on a restricted number of cell sites. The purpose of the field trial was to measure estimated cost savings. The result seemed very promising, where both the forecasting model and Decision Optimization model had great results. That resulted in an estimated cost savings of about 15-25%, and the customer experience impact remained low. There is a possibility of achieving higher cost savings with a slightly more customer experience impact.

Source: ibm.com

Tuesday, 25 January 2022

Experience personalization, the new enterprise mandate

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Consumers continue to demand personalized experiences that deliver on their needs and preferences. Driven by key industry changes, this mandate is more important than ever.

Cookies are crumbling

The rise of the “platform economy” is exponentially increasing the life time value of customers and a cookie-less world is going to make targeting more challenging. Consumer privacy regulations are also continuing to challenge the ability for brands to drive marketing ROI. We think the battle ground for consumer mindshare will accelerate its shift from personalizing media platforms, to personalizing a brand’s customer experience platforms.  

Investment priorities are shifting

There’s a persuasive case for CMOs to start rethinking how they deploy their working dollars to drive ROI. There is also plenty of evidence to demonstrate how investing in the improvement of holistic customer experience delivers better ROI than investing in low performing media or advertising outlets. Organizations that have elevated the customer experience transformation to a formal business priority report a 3x higher revenue growth.  

Synchronization is what matters 

Driving personalized customer experiences is not a strategic challenge, it’s an operational challenge that brands have struggled to address. It requires process, data and technology synchronization and integration across the entire value chain — marketing, sales, manufacturing, logistics, finance and more. Fundamentally, companies lack the proper operating model that cuts across, and integrates across, enterprise functions in order to deliver customer personalization at scale.     

Implementing enterprise-wide customer experience 

We believe CMO’s must rise to own the enterprise-wide customer experience and not just the omni channel communication engagement. Key enabling pillars must be implemented to enable a personalization operating model within companies. This includes:  

◉ Moving customer ownership out of the front office and into the back office where it is a business operations priority and focus for every employee

◉ Creating a unique and persistent customer ID across the enterprise including demand platforms, supply chain and finance 

◉ Embracing new ways of working including agile and cross-functional teams 

◉ Integrating technology across platforms and business units

◉ Maximizing the value of analytics to drive personalization, automate processes and uncover deeper customer insights visible to all  

Next steps

In this experience era, organizations must pivot from one-to-one messaging to one-to-one experiences. They must shift from media outlets, to experience platforms. And they must structure operations to move from a focus on customer acquisition, to a strategy around lifetime-value growth. In this new world, companies and CMOs will come to rely  not only advertising agencies, but on a new breed of strategic partners to help them navigate new personalization imperatives. Strategic partners that can support the synthesizing of design, analytics, data, complex technology integration and business-transformation capabilities to drive industry-transforming customer experiences. They will use their experience and capabilities to unite organizations behind this collective effort.

IBM combines experience design, data and analytics and platform-implementation capabilities with Adobe Experience Platform and Adobe Experience Cloud solutions. Start your personalization journey.

Source: ibm.com

Saturday, 22 January 2022

7 steps to bridge user experience and business value

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Defining “value” in agile product development is a challenge for organizations of all sizes. The definition is often framed and answered from an operational perspective, focusing on metrics like on-time delivery, productivity or predictability. Enterprises also define value from an outcome perspective focusing on financial benefit, user satisfaction or product scope delivery.

Numerous challenges arise when defining value from these perspectives. When looking at value from an operational perspective, it is possible to optimize metrics without actually realizing business or user value. From an outcomes perspective, it is not always apparent how the metrics relate to one another and they can even be at cross purposes. Furthermore, it is often unclear how to combine distinct values to prioritize or improve a process or outcome.

IBM Garage has developed a sequence of steps and versatile tools to align business and user value and we refer to this as value orchestration. We use value orchestration to guide product UX strategy and experience transformation and continuously deliver value in an agile environment. This methodology has been deployed and refined across multiple industries and Fortune 500 clients. Detailed below are the methods and findings:

Step one: Understand business value through user behavior

Value orchestration begins with the understanding that business value is rooted in user behavior. We define users as any internal or external end-user of a process or tool. A business owner realizes value when their users behave in a certain way. For example, if the business owner is running an e-commerce site, they recognize value when users (new or existing customers) visit the site, purchase products and respond to advertisements. If the owner creates a workplace optimization tool, they might realize value when their employees complete tasks, do so quickly and don’t make mistakes.  

In the cases above, it is straightforward to understand the business value of  visiting a site, viewing an advertisement, completing a task or making an error. It is equally straightforward to imagine how the business might measure changes in these behaviors and quantify the value of those changes.  

And so, the process begins with asking product stakeholders to specify how they would like their users’ behaviors to change. A business owner might say, “I would like my users to not abandon their carts so often.” Reviewing shopping data, the business owner can settle on a goal to reduce the cart abandonment rate from 75 percent to a more modest 50 percent.  

Having a goal and a measure of success provides several advantages to the effort. We can answer three essential questions to which we can align any number of individuals or teams: 

1. What are we trying to achieve? A reduction in cart abandonment from 75 percent to 50 percent.   

2. How will we know if our solutions are working? When cart abandonment goes down. 

3. When will we be “done?” When the cart abandonment rate hits 50 percent. 

Once we’ve arrived at our goal, the next thing we need to do is answer, “Why are users abandoning their carts 75 percent of the time?” 

Step two: Create a value model

With a goal behavior and measure identified, we build a value model that links the behavior changes to financial impacts. These formulas take the measures of user behavior as inputs and produce an implied financial impact. This financial impact will allow the team to compare the value of changes in user behaviors against one another. The value model also enables the product owner to establish a consistent benefit calculation, through which the ROI of future solutions can be assessed. 

Step three: Identify root causes

Step three in our process is to identify the drivers of the user behaviors we are trying to change. We call these behavioral drivers, root cause pain points.  

In the cart abandonment example we can start by conducting dedicated research through interviews and reviews of existing data to determine why customers abandon their carts. We will likely identify many pain points with varying degrees of significance. For this reason, we design our research and analysis protocols to sort root causes in order of priority. In this example, users might struggle to edit their order, access the “check out” page or enter payment information. By prioritizing these pain points in terms of impact on cart abandonment, we can prioritize the root causes to mitigate with solutions in the next step. 

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Click to see prioritized root causes

Step four: Solutioning


Step four of our process is solutioning for the prioritized root causes. At this juncture, a design team receives a design brief which details:

1. What the solution is supposed to do: Reduce user cart abandonment.

2. How it is supposed to do it: Make it easier to edit an order, enter payment information, etc.

3. Applicable technical constraints: Functionality must be enabled for iOS and Android.

The team will select the root causes that they feel are the most readily solvable, and ideate solutions to those root causes. In our example, by reviewing the user’s pains with editing an order, the designers might re-create the editing experience to make it easier, faster and more intuitive. 

With a design drafted, it is time to validate. 

Step five: User testing


The fifth step of the process is to test our solution with users. We first create a testing protocol where we present users with the original pain point and ask them to describe and rate the pain quantitatively. We then walk through the new experience, asking questions to gauge ease, speed of use, intuitiveness and other measures relevant to our goal behavior. Finally, we ask the user to rate whether we resolved the pain quantitatively. If the output of our user testing indicates a high degree of resolution, we can prioritize the design for development. 

Detailed below is use testing conducted in the IBM Garage work with Frito-Lay

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Click to see results of user testing

Step six: Development


At this stage, developers will be on the lookout for any adverse impacts of the prioritized design. The solution documentation includes the business goal, its intended impact on users and how the solution is meant to influence user behavior. For example, the business goal is to reduce cart abandonment by 25 percent and the solution is intended to generate a 5 percent reduction through simplified order-editing. If the developed solution produces an experience that might negatively impact the intended user behavior, such as slow load times, developers are empowered to engage the product owner and design team. 

Step seven: Monitor impact


Our final step is monitoring for the expected impact on user behavior using our measures of success. By plugging real-world data into our value model and assessing progress towards our goals, we can quickly calculate the incremental value realized so far and estimate the expected value of addressing the remaining root causes. 

Real world benefits of agile value methodology


The distinguishing feature of value orchestration is that user and business value are directly linked. Business value is a function of user behavior and user value is a means of changing that behavior. As we’ve shown through the process above, we can estimate, translate and measure user behaviors, allowing us to calculate and predict business value. 

This approach lends itself directly to agile delivery by incorporating value assessment into the product development lifecycle. Getting started only requires a goal expressed as a change in user behavior. With a root cause analysis of user behavior, product teams can pull new user pain points into the backlog while working towards the same business goal. This enables a feedback loop of experience improvements linked to business benefits, accelerating time to value.  

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Click to see summary of process

Source: ibm.com

Thursday, 20 January 2022

Transforming the retail experience with frictionless supply chain

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As the retail industry continues to navigate fallout from the pandemic, many organizations have turned to digital transformation to support the challenges of supply, demand and logistics. This has been critical to help navigate the unprecedented volatility and has accelerated the vision of supply chain executives by 5 to 10 years. We can no longer depend on historical data to make supply chain decisions and looking forward we are not certain how consumer behavior will continue to change over the next few years as we adjust to a post-COVID life. Recent IBM Institute for Business Value research shows just how much has changed in the last two years alone. That’s why it’s critical to look to real-time data and insights to uncover patterns so we can anticipate and take action on what’s needed to best serve retailers and their customers.

Challenge and opportunity

For Party City, the global celebrations category leader, the pandemic presented a unique challenge and opportunity. With the scaling back of large social gatherings, consumers switched to decorating their homes and having smaller-scale events to celebrate momentous occasions and brighten their days. The way in which people shopped also changed. The usual in-store foot traffic was temporarily modified. Party City quickly pivoted to offer safer shopping experiences like home delivery, curbside pickup and buy online, pickup in store (BOPIS). To continue driving sales while still meeting customer and employee satisfaction, Party City needed to simplify their ordering and purchasing processes to provide seamless services to its online and in-store customers.

“The pandemic presented many unique business challenges for retailers and just as consumers have needed to adapt to new ways of shopping, it was imperative that we improve inventory turns, increase speed and reliability of order fulfillment by removing supply chain friction to help deliver on Party City’s customer promise.

By revamping our end-to-end omnichannel capabilities with seamless integration of our Salesforce commerce platform and IBM Sterling Order Management systems we’re able to power a highly-scalable order orchestration and inventory visibility solution that is helping us continue to successfully pivot towards our next-generation retail format and deliver a blended digital experience.”  —Mark Miller, Party City CTO

Seeing results

To achieve the desired level of success, Party City maintained their business operations by rapidly deploying and scaling new fulfillment capabilities using IBM Sterling Order Management solution, IBM Sterling Inventory Visibility, to meet shifting shopper demands and expectations in real time. This included adding curbside pickup, same day delivery and ship-from-store as well as evolving their retail locations to operate as decentralized fulfillment centers to quickly, and cost effectively, serve customers as part of their omnichannel strategy and customer experience strategy. Though none of these fulfillment options were available pre-pandemic, by the beginning of phased retail re-openings, these new channels became critical to their integrated fulfillment strategy and helped covert customers at a rate 75% higher than the previous year.

Along with making ship-from-store and curbside pickup available, Party City also created a first for the retail industry with the introduction of self-checkout through the Party City app. This allows customers to shop via the app, complete their order transaction and pick up their items without ever having to transact in-store.

Additionally, to become more agile, responsive, and resilient in their back-office processes, Party City partnered with IBM Consulting to transform its finance and supply chain operations with technologies like AI and automation. The finance transformation roadmap and organizational design, along with the warehouse management strategy, is designed to deliver solutions that improve productivity, reduce overhead cost, and improve service levels to Party City’s suppliers and customers, on resilient and integrated platforms.

Adapting and differentiating with innovative technology

Leading retailers have turned to technology to support a new agile way of working responding to the pandemic-related uncertainty in supply and demand. The resulting intelligent workflows help make retail supply chains predictive, automated, agile and transparent. By modernizing critical supply chain processes with open platforms that take advantage of advanced technologies including AI, blockchain, IoT and hybrid cloud, retailers can quickly deploy new and differentiated fulfillment capabilities that help drive revenue growth and customer acquisition.

As retail clients evolve their digital strategy and shift to integrated, resilient and scalable platforms, it will help them improve productivity, reduce overhead cost and respond to increasing priorities around sustainability. All of this allows leading retailers to provide excellent service to their trading partners and, most importantly, to their customers.

Source: ibm.com

Tuesday, 18 January 2022

The need for trusted AI: Advancing ethics and transparency

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Artificial intelligence (AI) uses computers and machines to mimic the problem-solving and decision-making capabilities of the human mind. The technology is intended to foster logic-driven decisions but when human bias creeps into the system, it can have unintended negative results. However, when the work is done to implement AI in an ethical and transparent manner there are endless possibilities to extend knowledge and embrace the diversity of the of the hundreds of thousands of human dimensions. 

What we know

According to an IBM Institute for Business Value (IBV) survey of global executives, average spending on AI will likely more than double in the next three years1. And with heightened AI use, there is an elevated risk related to data responsibility, inclusion and algorithmic accountability. AI is powering critical workflows in financial services, human resources, customer management and healthcare and AI adoption continues to accelerate rapidly providing the opportunity for collaboration within and across organizations to put ethics and transparency at the forefront.  

Consumers are troubled about how companies use their personal information: 81% say they became more concerned over the prior year with how companies use their data and 75% are less likely to trust organizations with their personal information.1  As concerns about privacy, misuse and bias climb, companies must be vigilant in how they treat consumers’ data to build trust. 

AI’s socio-technical aspects are intended to unite humans and technology and a dedication to transparency can help companies advance this unity. It’s time for industries to wake up and do things in novel ways that shun black-box algorithms and instead foster data sets which are understandable to the end-user. We must be honest that insights gained from algorithms aren’t always accurate and instead work toward data that’s explainable, predictable and more accurate.  

Things to consider

Consider how AI is used in talent management. As every job seeker and hiring manager knows, matching a candidate’s skills and fit for a role goes well beyond an algorithm. While intended as an impartial method for organizations to narrow a pool of qualified applicants to advance to interviews, there is a threat AI may introduce bias. AI often lacks the human element required to match the right person with the right role and may adversely impact areas of judgment and have an impact on a person’s opportunity to advance or be considered. 

Across the globe, the AI regulatory environment is evolving. The European Union Commission recently proposed new regulations and a comprehensive framework for trustworthy AI, a move expected to affect companies around the world. 

In the quest for financial success enterprises may cut corners, inappropriately deploy AI and sacrifice strategic priorities — and even values — for temporary gains. To confront these potential pitfalls, a company may build a compliance apparatus to create guardrails and other reinforcement mechanisms to combat inadvertent or intentional lapses.  

The impact of AI

Ethical considerations surrounding AI have never been more critical than they are today. People around the world including business executives, front-line employees, government representatives and individual citizens face serious decisions they wouldn’t have imagined in the past. These can profoundly impact the lives of their colleagues, clients and communities. Many companies are forced to weigh difficult trade-offs between economic and health imperatives guided only by their ethics, morals and values. 

Given AI’s prevalence in many high-stakes decision-making applications, it’s essential that we build AI systems that are truly fair, explainable, accountable and robust. Methods that lead to trusted data include creating a clear data lineage and provenance, and embedding responsible ambassadors in the core development of AI processes and applications.  

Hard work with a payoff

It’s time for businesses to get serious about scaling AI in an enterprise environment. Organizations must take meaningful action and proactively address misuse and consumer concerns. The hard work will pay dividends when we begin to see humans in thousands of dimensions rather than commodities. The companies that act now have an opportunity to shape their competitive futures—and make AI more trustworthy and, ultimately, more trusted.

Source: ibm.com

Saturday, 15 January 2022

5 trends contributing to embracing a high-performance, eyes-on-the-prize business in 2022

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We’re all on a long road together, trying to follow a map to growth and success, right?

It’s hard to imagine any business that isn’t oriented that way. Problem is, we all experience a lot of the same disruptions—all the ups and downs we go through each year, whatever those may be. And some years are a lot better or worse than others, wouldn’t you agree?

Right now, most businesses are dealing with things like global inflation, supply chain disruption and a lack of access to people with the right skills necessary to get the job done the right way. Given these challenges, what are the things that make people shiver in their boots when in actuality, there are opportunities to tie those boots tighter and keep marching ahead on the path to success.

These five big trends may just be the game-changers you’ve been looking for to become a more high-performing, eyes-on-the-prize type of business:

1. Digital transformation is the new normal – Change and innovation is the name of the game. Get used to it or get left behind. Digital initiatives and innovation must be a top priority and paired with agility and flexibility to give your business the resilience it needs to survive in any scenario.

2. Your people deserve more appreciation – You hear about this “Great Resignation” going on? Millions of people in the United States alone are quitting their jobs for different reasons and this is becoming a global workforce issue. So those people you’ve got, value them, provide them with ways to grow and appreciate their loyalty and effort.

3. Sustainability and transparency are big deals – Being good for the environment and demonstrating integrity about those efforts are increasingly important for customers. Companies must practice what they preach, make an effort to convince their audience that they sincere, and not just aspirational.

4. Your tech stack is critical for your operations – You can’t just patch together a bunch of different tech solutions and expect it to get the job done. You’ve got to think big and holistically about how tech is going to affect your workflows and operational efficiencies.

5. Security must be everywhere – The more companies go to the cloud, the more their data can be exposed. Nobody wants yet another data breach. Security practices need to be built-in and constantly evolving if you want to keep any sort of trust from your customer base.

You’ve got these trends in context. Now what are you going to do about it all? Here are a few recommendations:

◉ Know where you’re going. If there’s no target to aim at, you’re not going to hit anything. Figure out what your business really values, put your people first and figure out the strategy that will get you there.

◉ Upgrade your efforts. Don’t think your old infrastructure and software solutions are going to cut it. Provide training for your people, get security baked into everything you do and figure out how to unify your cloud management solutions.

◉ Don’t give up! There is a 100% guarantee that you’ll never get your business where you dream it being if you stop building, stop taking that next step and stop investing. Prepare through innovation and embrace transformation.

How do these 2022 trends make you feel? Excited? Nervous? More ready than ever to tackle the next big challenge? Let’s talk about your cloud strategy and how these factors might impact where you go next.

Source: ibm.com

Thursday, 13 January 2022

Harnessing the power of data and AI to operationalize sustainability

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Companies are under mounting pressure from regulators, investors, and consumers to progress toward more sustainable and socially responsible business operations — and to demonstrate these measures in a robust and verifiable way. In fact, corporate responsibility and environmental sustainability risks tied as the third highest concerns for organizations, as ranked by large corporations in a 2021 Forrester report. However, the various types of data that companies need to understand and report on sustainability initiatives remains highly fragmented and difficult for all relevant parties to access.

To help organizations respond to these challenges, IBM has acquired Envizi, a leading data and analytics software provider for environmental performance management. Envizi complements IBM’s growing portfolio of AI-powered software — including IBM Maximo asset management solutions, IBM Sterling supply chain solutions and IBM Environmental Intelligence Suite — to help companies assess the impacts of the environment on business and of business on the environment.

Sustainability innovation is building momentum

As Envizi founder David Solsky pointed out during our recent sit-down, when it comes to sustainability, executives around the world have changed their attitudes dramatically over just the past two years. Today’s leaders are excited and energized by the chance to reimagine business and commerce with a sustainability-first mindset. The response to the COVID-19 pandemic during this same time has shown the power of the enterprise to adapt and thrive in adversity, and the rapid development of new vaccines has shown the power of technological transformation.

Sustainability is now a boardroom issue with a visible effect on the bottom line. Today teams have the proper resources and leadership buy-in to accomplish ESG goals and meet the moment.

But when organizational leaders step back to assess how to tackle sustainability, a common modern-day challenge becomes clear: getting, applying and managing the data. Much of the crucial data for sustainability improvements — for example, energy data across fragmented markets — is difficult to capture and track. While acquiring this data is likely to remain a challenge, we’re working to reduce the burden of acquisition by unifying key systems of record.

IBM with Envizi will accelerate the journey

Supply chain and asset management hold some of the most significant opportunities for environmental improvement and innovation, since they often form the bulk of an end-to-end operating footprint. And it’s the operating systems that already drive these, and other areas of business, which hold the information needed to improve sustainability.

Up to now, IBM and Envizi have represented two halves of the ideal approach: operation-specific improvements through IBM solutions; and ESG-related data collection, analysis and reporting through Envizi. Now we’re bringing them together.

IBM’s portfolio of solutions already helps organizations reduce environmental impact and improve sustainability as part of ongoing business: increasing supply chain visibility with IBM Sterling; enabling intelligent asset management, monitoring and maintenance with IBM Maximo; and enabling intelligent facility management with IBM TRIRIGA. IBM also helps organizations manage direct climate risks with the IBM Environmental Intelligence Suite. With this software, an energy company can automate the scheduling of tree-trimming near power lines, intelligently assign workers to a new location, or optimize the repair and replacement of critical equipment.

Meanwhile, Envizi offers a comprehensive software to drive performance management related to all these activities and systems. Envizi also brings 13 years of experience in sustainability management, including a deep knowledge of greenhouse gas (GHG) emissions reporting, which is critical to helping organizations address regulatory and voluntary reporting needs.

Now IBM will integrate Envizi with its existing solutions, helping automate the feedback loop between corporate-level reporting and critical operational endpoints. This will bring together day-to-day operations and sustainability data and strategy to create a turnkey solution that allows organizations to move faster and achieve their goals.

Best of all, Envizi and IBM already share a common value: innovation that matters, for our companies and for the world. That became obvious as we worked together in recent years to streamline data management toward our own emissions reduction commitments. Now we’re excited to combine the power of Envizi with IBM’s existing suite and share it with the world.

A sustainable future

This is exciting news for those of us with a passion for building sustainable business and an innovation mind-set. With integrated business solutions, organizations can embed sustainability goals more cleanly into their daily operations and make huge strides toward building more resilient, sustainable businesses.

Source: ibm.com

Wednesday, 12 January 2022

Driving innovation for SAP HANA workloads through IBM Power Systems Virtual Server

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For enterprises and businesses running mission-critical SAP workloads, it’s time to make some important decisions. The 2027 deadline to migrate to SAP HANA and SAP S/4 HANA is looming. This date is when SAP will discontinue support for all earlier ERP applications and databases.

Meanwhile, across all industries, organizations are facing an increasing need to modernize and adapt to a hybrid cloud infrastructure, allowing enterprises to achieve new levels of speed, reliability and innovation. Strategizing and moving toward the future is a significant endeavor for a team of any size. The answer to this need? The only on-premises and off-premises certified IBM® Power® solution for SAP HANA and SAP NetWeaver — IBM Power Systems Virtual Server.

Let’s dive in to see how it all comes together to empower SAP HANA applications.

A history of driving benefits 

SAP and IBM have been working together to advance innovation for over 50 years. Our strong relationship has allowed us to collaborate on early development stages and upward, adapting each of our technologies to work together. In fact, harnessing the power of both IBM and SAP has never been easier or more effective thanks to IBM Consulting™ solutions. This offering allows businesses and organizations looking for an end-to-end solution from a managed service provider (MSP) to harness the power of SAP technology while working toward their individual goals.

We created IBM Power Systems Virtual Server as a seamless extension of on-premises Power Systems technology, where SAP HANA has been available since 2015. Yet this new hybrid cloud solution has been designed for our clients to take advantage of cloud-based efficiencies, industry-renowned security, reliable performance and the ease of having infrastructure managed by the experts at IBM. Plus, IBM Power Systems Virtual Server delivers low-latency capacities thanks to 15 data centers in 7 countries with even more on the way, augmenting high-availability (HA) and disaster recovery (DR) capacities.

When clients use the hybrid cloud solution of IBM Power Systems Virtual Server, they have access to over 50 SAP-certified production instances. Plus, they can also access customizable instances that can be specifically sized for their environment—encouraging an agile, flexible approach to today’s toughest problems.

IBM Power Systems Virtual Server is purpose-built to handle data-intensive workloads. Our SAP-certified solution follows the success achieved by IBM Power Systems for thousands of clients deploying Red Hat® Enterprise Linux® 8.1 and 8.2 as well as SUSE Linux Enterprise Server (SLES) 12 and 15 Open Virtual Appliance (OVA) boot images.

Innovation with the power of Linux

For years, Red Hat and SAP have helped push innovation for clients with various needs in different stages of their transformation. Clients can get the most from their SAP workloads with Red Hat Enterprise Linux 8.1 and 8.2, thanks to a proven solution designed to bring flexibility and a solid foundation.

As multicloud platforms, Red Hat Enterprise Linux 8.1 and 8.2 are built to enable SAP clients to accelerate their hybrid cloud journeys without vendor lock-in. Features such as live kernel patching and Red Hat Enterprise Linux HA solutions for SAP HANA and SAP S/4 HANA help clients’ workloads stay running smoothly during migration.

Clients can also take full advantage of SLES 12 and 15 OVA boot images, specially optimized for IBM Power Systems Virtual Server. These solutions create even more possibilities for those clients looking to run SAP HANA workloads on SLES.

Adaptable and agile: IBM Power Systems Virtual Server in action

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We’ve worked with BRF, a global leader in exporting pork and poultry headquartered in Brazil, to achieve a higher level of hybrid cloud capabilities for greater efficiency and flexibility. Harnessing the power of a hybrid cloud environment, 80% of BRF’s logistical routing, control and scheduling of products are now running on IBM Power Systems — something very much needed as the company distributes to more than 117 countries worldwide.

BRF decided to migrate to IBM Power Systems Virtual Server to become more agile and resilient. First and foremost, our HA and DR capacities helped bring stability by decentralizing the company’s operations through the multizone region within Brazil. We also helped support its migration efforts toward a virtualized environment while achieving the flexibility it needed. The company can now spin up various-sized SAP HANA instances as needed for logistics while handling the increasing demand for meat on a global scale. Moreover, while IBM Power Systems Virtual Server helped BRF reach new efficiencies, it also helped save costs.

Source: ibm.com

Saturday, 8 January 2022

The activity-based workplace

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Many employees are asking, why should I go to the office when I’ve been doing my job just fine for the past 20 months? This is causing employers to rethink the workplace as a destination, a place people will want to go — giving them a reason to be there because the workplace provides something employees don’t have elsewhere. It might be a place to do specific tasks, a place to collaborate, or hold workshops and face-to-face meetings, to work independently in a quiet place, or to have access to certain tools of the trade.

The workplace will never look the same

Activity-based work (ABW) is centered on the idea that you perform different tasks each day and need a variety of environments and technology to carry out your work efficiently and effectively. You might be working from home, a hotel, a rental home while on vacation, a coffee shop — the list goes on and on. But in each of those places, you need space and tools to best do your job. The new, activity-based workplace is all about flexible, dynamic spaces that can change as the needs of the business and workforce change. Many companies are now anticipating that people will be in the office 2-3 days a week and work from somewhere else the remainder of the time, or even go to the office for half days for a specific purpose or meeting. This is causing a shift from assigned workspaces to hotelling, where you reserve a desk in advance, and hot desking, where people select an available desk upon arrival—if they even need a desk for the task they came to the office to perform.

Implementing the activity-based workplace

The first thing to remember is there is no one-size-fits-all way to implement ABW. However, there a many different tactics you can deploy to help you determine what software tools and IoT devices and data you need to introduce to let you effectively plan for and manage your activity-based workplace.

For instance, IoT data from occupancy sensors and WiFi data that monitors real-time occupancy,can be used to allow employees to select spaces that have more or less people in them, as well as to monitor for spaces that are too crowded for physical distancing. Information like this is key so you can take action. If you focus first on the end goal — the positive and safe experience you want for occupants and the underlying services needed to make that happen — this can steer your choice of tools based on those goals. Deploying software that will not only support different styles of desk and room reservations, but also report on expected occupancy levels and manage cleaning schedules, for example, can help you achieve multiple goals with one tool.

Building resiliency into facilities management strategies

There are a lot of new solutions out there that solve one specific problem, like room booking or occupancy monitoring. But facility managers can achieve greater success with activity-based workspaces by using integrated solutions that solve a set of problems, like re-planning space, managing capital projects, and right-sizing real estate needs along with room booking and occupancy monitoring. It’s usually more expensive to pull together a bunch of separate solutions and try to force them to work together, rather than using an integrated suite that can do it all.

Nobody knows what the future holds. We’ve gone from one extreme of working in the office regularly to the other extreme of working from home for months, and it looks like we’re landing somewhere in between as we return to the workplace. Moving from traditional office environments to activity-based offices, requires the right mix of tools. What we know for sure is that facility managers need to be prepared for things to keep changing and to be able to make quick, data-driven decisions. The key to success will be to build resiliency into your facilities management and real estate strategies and then choose the right technology partners to support you.

Source: ibm.com

Thursday, 6 January 2022

Unlock the power of digital engineering: What complex products developers need to know

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The development of increasingly complex products is becoming more challenging. Think about companies in the automotive, medical device or aerospace and defense industries, for example. Not only is it difficult to staff highly technical teams, but increasing compliance and regulatory oversight, additional safety concerns, shrinking product lifecycles, and growing reliance on software for product differentiation add to the complexity.

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Today’s complex product and software development teams also rely on expanding partner and supplier ecosystems. Navigating and allowing for the coexistence of different work cultures, development tools – both old and new, and the competitive mandate to leverage all their data for better decision making, market insight, and product quality, compound the engineering challenge.

Some companies have adopted a holistic approach to their development environment. Tools that encompass requirements, test, and workflow management can provide the process and data foundation to help address many of these factors. But for companies that do not adopt a holistic development solution, at a minimum they need to incorporate an open, industry standard service for exchanging data between logical development processes efficiently.

The industry standard service that we see most companies adopting is Open Services for Lifecycle Collaboration (OSLC). IBM has been a long-standing proponent of OSLC, but we wanted an unbiased view on the state of the market, so we engaged with VDC Research Group, Inc. to publish this whitepaper, OSLC – A Driving Force behind Engineering Process Integration.

VDC’s research and resulting paper highlights the advantages of adopting a standard approach for data and workflow integration across your company’s development processes. With inputs from over 700 engineers and product development professions, their market insights are compelling testament to the power of an integrated development lifecycle environment enabled by OSLC.

The IBM Engineering Lifecycle Management (ELM) solution provides the best of both worlds – a holistic development environment underpinned by OSLC. However, the premise of digital engineering is to introduce efficiencies and agility into even more engineering practices through the use of digital representations and virtual exploration and validation of complex systems. So, IBM ELM also provides tools for model-based systems engineering, process management, reporting, and engineering data analysis.

The realization of digital engineering relies on all these capabilities with the ability to manage the digital thread across all data sets and domain models. Many data sources need to be integrated and orchestrated into a single lifecycle framework that leverages a trusted source of truth. OSLC is currently the only standards-based way to address this challenge, so the IBM ELM solution leverages the OSLC service for exchanging data. And because OSLC is an open standard, IBM ELM establishes an extensible engineering data foundation open to other applications, regardless of domain modeling languages and tools used.

Digital engineering is all about enabling flexible cross-discipline innovation of complex software-driven intensive systems, from conception to delivery. Based on an open architecture that implements OSLC, IBM ELM advances and extends the power of digital engineering to companies and their increasingly vast ecosystems of partners and suppliers who collaborate to bring higher quality products that address stakeholder needs to market faster at lower cost.

Source: ibm.com

Tuesday, 4 January 2022

Creating a flexible workplace through digital instrumentation

As we continue to live in a world with both COVID and vaccines, many organizations are focused on safely returning employees back to the office, while also meeting employees’ needs for greater flexibility and increased work life balance. A recent IBV study reported that while employees have enjoyed the benefits of working from home, 60% indicated that they would like to work in the office for a portion of their work week. Let’s take a closer look at the role of digital instrumentation in delivering this new workplace. There is a recent webinar on the topic, too.

The changing workplace: from traditional to flexible

There is no “one-size fits all” approach that organisations take. Instead, they are looking at how to create flexible workplaces that can support the dynamic, changing needs of the business and workforce. Most organisations anticipate that employees will be in the office 2-3 days per week and work remotely the remainder of the time. When employees do come to the office, it will be with purpose, to collaborate with team members, attend meetings, and meet with clients and partners.

It is a shift from the traditional space planning practice of assigned workspaces and dedicated desks for individual employees. It’s also a shift in how individual business units are charged for the space they are using, how is it measured and whether or not space utilization is meeting business targets.

To help facility leaders make smarter, safer decisions, many are focused on digital instrumentation to understand utilization trends and monitor occupancy in near real time.

Accelerating digital adoption and instrumentation

Occupancy data from IoT sensors, or existing infrastructure including WIFI allows facility leaders to monitor in near real time the occupancy levels across their portfolio. Coupling this data with capacity data helps them monitor spaces and be alerted when there is a capacity breach. Indoor positioning, delivered with WIFI and BLE beacons, allows facility leaders to identify areas of congregation and over-crowding and redirect employees to quieter areas. This data can also be used as an input to enhance cleaning protocols based on actual occupancy or allow catering services to plan based on expected number of people.

Utilization trends enable facility leaders to understand how spaces are being used, when they are being used, which business units are using them and for how long. This arms teams with the information they need to make critical business decisions. For example, are there sufficient meeting rooms to meet demand or available desks for employees in the office? This data also helps improve space utilization, identify areas for space reduction and improve the bottom line.

Navigating a better experience

The same enabling occupancy and utilization technology also lends its hand to improving operational efficiency and enhanced workplace experiences. With the introduction of flexible workplaces, many employees will return to new offices or occupy unfamiliar spaces. Facility leaders can extend the use of IoT and WIFI data to provide employees with indoor maps and wayfinding. Employees can seamlessly navigate their new environment, find places of interest, their reserved desks or ad-hoc spaces when they quickly want to find somewhere to work. They can do it all without having to walk the corridors — which boosts productivity.

How to get started on your digital instrumentation journey

It’s time to start the journey and show your workforce that you have their well-being at the forefront of your organisation’s strategy. IBM TRIRIGA and Kontakt.io are collaborating to enable and instrument the flexible workplace. Hear from Rom Eizenberg, CRO at Kontakt.io, and Samantha O’Neill, Product Manager for IBM TRIRIGA, on how our collaboration addresses space planning challenges, helps you prepare for the shift and drive to more positive business outcomes.

Source: ibm.com

Saturday, 1 January 2022

How to simplify and accelerate advanced automobile development

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The automotive open system architecture (AUTOSAR) was developed in 2003 by engineers in the automotive industry to create an open and standardized software model for electronic control units (ECUs) used in vehicles. These engineers foresaw a seismic change in automobile engineering. Sophisticated software, control units, computing power, and cloud connectivity would enable the development of increasingly complex cars that integrate driving assist, artificial intelligence, crash avoidance, and eventually full autonomous operation.

As the software critical to automobile development advanced exponentially, the industry needed software standards to enable several aspects of development: reuse and transferability across variants and versions, ecosystem collaboration, compliance with safety requirements, ease of maintainability and serviceability, and design of greener, more sustainable vehicles. Today, compliance with the AUTOSAR standard is part of the motor industry software reliability association’s (MISRA) guidelines for developing embedded control systems and standalone software used in road vehicles.

Read More: C9560-680: IBM Control Desk V7.6 Fundamentals

For development teams, the shift from a mechanical to a software mindset and skillset to deliver advanced automobiles is challenging. AUTOSAR provides a “common playbook” that automotive OEMs, partners, and suppliers can all leverage to better collaborate and innovate. But the power of AUTOSAR is not without its own level of complexity. The standardized software architecture requires engineers know how to code and follow specific guidelines to reap its full value. Because it is difficult to staff teams of coding experts, existing engineers need to invest significant time to learn and adapt to the architecture. Considering shrinking product lifecycles and the need to bring differentiated products to market faster, time is a luxury companies can ill afford.

For AUTOSAR to truly deliver on its promise to help the automotive industry leverage standardized software, it needs to be as easy to use as possible. IBM Engineering has addressed the challenge of making AUTOSAR easier to use by developing and delivering the IBM Engineering Systems Design Rhapsody – AUTOSAR Extension. Through a graphical but formal design environment, engineers with little formal AUTOSAR knowledge can focus on the software logic. The offering generates AUTOSAR-compliant artifacts, including production code.

The IBM AUTOSAR Extension provides the capability to convert SysML and UML models into AUTOSAR and generate software components for the Classic platform and applications for the Adaptive platform through UML diagrams. It also supports a flexible development process that allows for late re-targeting, to address different design solutions and price points.

As the AUTOSAR specification represented a major step forward in the development of increasingly complex software-driven electronics in automobiles, the IBM AUTOSAR Extension represents the next step along that same journey to substantially improve the development efficiency and quality of software running the car. Companies can bring advanced products to market faster without being experts in the standard.

Source: ibm.com